Fraud Awareness

Standing Guard Against Fraud

We are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure.

Electronic and check payment fraud, cyber security and other similar types of fraud have led to large losses and major legal costs to many businesses. Minimize your risk of business check fraud and the chances of having account information compromised with C&F Bank’s business fraud prevention solutions.
Learn More

Alerts

eBay Transaction Scams

We have noticed increased fraudulent phone calls related to fake eBay transactions. The scammer pretends to be from the C&F Fraud Department and claims to be issuing a refund from eBay. They then ask the victim to reply "Yes" to a fraudulent text. While still on the phone, the fraudster asks for the victim's debit card number and, once given, makes multiple unauthorized charges.

C&F Bank will never ask you for your full debit card number or request remote access to any of your devices. If you receive one of these fraudulent calls or feel suspicious, please hang up and call your local branch to verify immediately.

We are committed to protecting our customers' financial information and their accounts. Thank you for banking with us. Please reach out if you have any questions or concerns.

Stay Safe with C&F Fraud Awareness Topics

Check Fraud

Cashier's Checks

Elder Exploitation

Grandparent Scams

Holiday Shopping Tips

Identity Theft

Password Pitfalls

PayPal Scams

P2P Payment Scams

Phishing

Real-Time Alerts

Romance Scams

Skimming

Tax Scams

Wire Fraud

Get Started with C&F Mobile Banking. Download the app now!

Or, visit your local branch and ask us how we can help set up your Mobile Banking account.

Stay Safe with the C&F Fraud Prevention Solutions

We encourage all our customers to utilize the secure features of our online and mobile banking applications to help deflect fraud.

Touch ID and Face ID Login

Real-Time Alerts

Customize real-time alerts to notify you when transactions are being conducted on your account.

Card Control

Lock and unlock your debit card in real-time, if you misplace it or fear that it may be stolen.

eStatements and Bill Pay

Eliminate risks by signing up for electronic delivery, and choosing when you want to receive and view your statements. Pay your bills conveniently all in one place without sacrificing security.

Mobile Deposit

Deposit checks through mobile banking directly into your account, right at your fingertips with our mobile deposit capability.

Trusted Contacts List

C&F Bank offers customers the option to create and manage a Trusted Contacts List, allowing you do designate individuals you trust for us to speak to in the event we have concerns about potential financial exploitation. We will only reach out to trusted contacts in good faith and under specific conditions, without sharing any personal, account, or financial details.
For more information on Virginia Code § 6.2-103.2, please visit law.lis.virginia.gov/vacodeupdates/title6.2/section6.2-103.2

If you're interested in identifying any Trusted Contacts, please visit your local C&F Bank Branch or call our Customer Support team at 800.296.6246.
Contact us

What is a Trusted Contacts List?

Pursuant to Virginia Code § 6.2-103.2, financial institutions may offer the opportunity to submit and update a list of trusted persons that a customer authorizes their financial institution to contact when there is reasonable cause to suspect that the customer may be a victim or target of financial exploitation.

When would we share information with a Trusted Contact?

C&F Bank will only share information with individuals designated as trusted contacts in the event we believe in good faith that our customer may be a victim or target of financial exploitation, and only if the customer is considered to be an elderly or vulnerable adult. Elderly or vulnerable adult is defined as any person 60 years of age or older or any person 18 years of age or older who is incapacitated.

What information can be shared with Trusted Contacts?

The disclosure to trusted contacts only indicates that there is reasonable cause to suspect that the customer may be a victim or target of financial exploitation without disclosing any other details or confidential, personal, account, or financial information.

Managing your Trusted Contacts Lists.

At any time, you may choose to change or update your Trusted Contacts List by contacting us at 800.296.6246 or by visiting a C&F Bank branch location.