Standing Guard Against Fraud

We are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure.

Electronic and check payment fraud, cyber security and other similar types of fraud have led to massive losses and major legal costs to many businesses. Minimize your risk of business check fraud and the chances of having account information compromised with C&F Bank’s business fraud prevention solutions. Learn more

Stay Safe with the C&F Mobile Banking App 

At C&F, we believe that the C&F Mobile Banking App is our customer’s best friend. Paper (i.e. checks, statements) can easily be manipulated by the fraudster, we encourage all of our customer’s to utilize these secure features of our Mobile Banking App:

Touch ID and Face ID Login

Login with your unique fingerprint or facial recognition to avoiding the risk of a password being stolen.

Real-Time Alerts

Customize real-time alerts to notify you when transactions are being conducted on your account.

Card Control

Lock and Unlock your debit card in real-time, if you misplace or fear that it may be stolen.

eStatements and Bill Pay

Eliminate risks by signing up for electronic delivery, choosing when you want to receive and view your statements. Pay your bills conveniently all in one place-without sacrificing security.

Mobile Deposit

Deposit checks directly into your account, right at your fingertips with our mobile deposit capability.

Get Started with C&F Mobile Banking. Download the app now! 

Or, visit your local branch and ask us how we can help set up your Mobile Banking account.

Apple Store Button Google Play Store Button

 

Amazon Scams

Amazon, allows our customers to shop without leaving their house. Recent data shows that 197 million people visit the shopping platform every month. Unfortunately, the fraudsters are targeting the convenience of platforms like Amazon by pretending to be them! 

Email scams

Customers receive an email that appears it is from Amazon but is truly from a fraudster. It often will be general, asking you to confirm your purchase of an item and will often have a number for you to call.

  • Do not respond to emails that ask you to provide account information, such as your email address and password combination. Amazon will never ask you for personal information.
  • If you receive an email about an item, that you did not purchase; it is likely a scam, delete immediately.

Telephone scams

Customers receive a phone call appearing to be from Amazon customer support, but it is truly a fraudster posing. They ask you if you authorized a purchase, attempting to rush you and tell you that they need your information to confirm.

"That order seemed to be fraudulent,” the scam call says. Press 1 to speak with an Amazon fraud department executive.”

  • Do not respond to a phone call that you're not sure is honest.
  • Do not make a payment to someone you do not know and do not provide them with any access to your computer or accounts.
  • Telephone customer support for services like Amazon will never ask for your banking information, driver's license, Social Security number, or other sensitive personal and financial information. They will never ask you to install apps or other software on your computer or phone.
  • If you are concerned about fraud on a service such as Amazon, log directly into Amazon.com to check your account and contact the customer service number on the amazon.com website.

Resources

amazon.com/help

identitytheft.gov

Zelle Scams

Zelle, the service that allows our customers to instantly send money to their friends and family. The features that make Zelle so useful for customers, also make it irresistible to thieves. At C&F is committed to providing our customers with the best products, but we also must work to educate and keep your accounts safe. These Zelle tips will help better protect you and your accounts. 

Do not use Zelle to purchase retail products.

  • If an online retailer requires payment via payment to payment service, it’s likely a scam.
  • Scammers will often place bogus online classified ads for merchandise, tickets to concerts/sporting events, and other sales.
  • Only buy from verified sources and Zelle should only be used to send money to people that you KNOW.

Check the username, email and phone number of the person with which you are conducting the transaction.

  • If you make a mistake and send the money to the wrong person, it can be very difficult to get the money back.
  • If you’re worried you may have the wrong person, we recommend sending a small amount first to confirm that intended recipient receives it.

Always Opt-in for stronger security

  • Zelle is built into the C&F mobile banking app. This is GREAT because it allows for additional security features.
  • Set up additional authentication steps in mobile banking such as Touch ID, strong passwords, and obtaining alerts.
  • Obtain proper notifications when threshold amounts are met, or security info is changed.

Preventing Tax Scams

Tax time can be prime time for tax-related scams and phishing attempts. Fraudsters take advantage of this time of year to try to steal your money or private information by pretending to be IRS agents or state tax department representatives.

It’s important not to fall for these tricks.

The IRS is aware of these scams and wants you to know that it:

  • Will first mail you a bill about taxes owed before making any phone call.
  • Will give you the opportunity to question any taxes it says you owe.
  • Will never call to demand immediate payment.
  • Will never ask for credit or debit card numbers over the telephone.
  • Won’t require a specific payment method, such as a prepaid debit card or wire transfer.
  • Will never threaten to have you arrested for not paying.

Preventing Child Tax Credit SCAMS

What to Know: Incoming Child Tax Credit Vs. Child Tax Credit SCAMS

Many of our C&F customers will begin receiving Child Tax Credit direct-payments into their accounts, as part of the Federal Government’s American Rescue Plan. Below is further information about these payments and how you can protect yourself from SCAMS.

  • How much will people get: The maximum benefit is $250 per month for children ages 6 and older or $300 per month for children 5 and younger.
  • When to expect a check: On or about the 15th of the month, once per month, from July to December.
  • How the payment will be delivered: By direct deposit, paper check or debit card.
Beware of unsolicited communication
  • The IRS will not email, text, call or direct-message you as an initial contact for these payments. These tax credits are just that, based off of your previous tax filings, so there is no need to apply.
  • If you receive a call, from someone stating that they are with the IRS and that you will need to apply for this benefit, it is a SCAM. You should hang-up immediately and should not give any personal information over phone or email.
  • To check your eligibility for the Advance Child Tax Credit Payments or receive more information, please visit irs.gov

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