Standing Guard Against Fraud
We are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure.
Electronic and check payment fraud, cyber security and other similar types of fraud have led to massive losses and major legal costs to many businesses. Minimize your risk of business check fraud and the chances of having account information compromised with C&F Bank’s business fraud prevention solutions. Learn more
Stay Safe with the C&F Mobile Banking App
At C&F, we believe that the C&F Mobile Banking App is our customer’s best friend. Paper (i.e. checks, statements) can easily be manipulated by the fraudster, we encourage all of our customer’s to utilize these secure features of our Mobile Banking App:
Touch ID and Face ID Login
Login with your unique fingerprint or facial recognition to avoiding the risk of a password being stolen.
Customize real-time alerts to notify you when transactions are being conducted on your account.
Lock and Unlock your debit card in real-time, if you misplace or fear that it may be stolen.
eStatements and Bill Pay
Eliminate risks by signing up for electronic delivery, choosing when you want to receive and view your statements. Pay your bills conveniently all in one place-without sacrificing security.
Deposit checks directly into your account, right at your fingertips with our mobile deposit capability.
ATM skimming occurs when an unauthorized electronic device is placed on an ATM, scooping information from a bank card’s magnetic strip whenever a customer uses the machine. ATM skimming is a growing criminal activity that some experts believe costs U.S. banks hundreds of millions of dollars annually.
How skimming works
The devices planted on ATMs are usually undetectable by users, as the makers of this equipment have become very adept at creating them, often from plastic or plaster, so that they blend right into the ATM’s façade. The specific device used is often a realistic-looking card reader placed over the factory-installed card reader. Customers insert their ATM card into the phony reader, and their account info is swiped and stored on a small attached laptop or cell phone—or sent wirelessly to the criminals waiting nearby.
In addition, skimming typically involves the use of a hidden camera, installed on or near an ATM, to record customers’ entry of their PINs into the ATM’s keypad. There have also been reported instances in which, instead of a hidden camera, criminals attach a phony keypad on top of the real keypad. It records every keystroke as customers punch in their PINs.
Skimming devices are installed for short periods of time—usually just a few hours—so they’re often attached to an ATM by nothing more than double-sided tape. They are then removed by the criminals, who download the stolen account information and encode it onto blank cards. The cards are used to make withdrawals from victims’ accounts at other ATMs.
How to Avoid being Skimmed
Amazon, allows our customers to shop without leaving their house. Recent data shows that 197 million people visit the shopping platform every month. Unfortunately, the fraudsters are targeting the convenience of platforms like Amazon by pretending to be them!
Customers receive an email that appears it is from Amazon but is truly from a fraudster. It often will be general, asking you to confirm your purchase of an item and will often have a number for you to call.
Customers receive a phone call appearing to be from Amazon customer support, but it is truly a fraudster posing. They ask you if you authorized a purchase, attempting to rush you and tell you that they need your information to confirm.
"That order seemed to be fraudulent,” the scam call says. Press 1 to speak with an Amazon fraud department executive.”
Zelle, the service that allows our customers to instantly send money to their friends and family. The features that make Zelle so useful for customers, also make it irresistible to thieves. At C&F is committed to providing our customers with the best products, but we also must work to educate and keep your accounts safe. These Zelle tips will help better protect you and your accounts.
Do not use Zelle to purchase retail products.
Check the username, email and phone number of the person with which you are conducting the transaction.
Always Opt-in for stronger security
What is wire fraud?
Wire fraud is any event where an individual is tricked into sending money via wire transfer to a fraudster. Wire fraud is one of the fastest growing cybercrimes in the country.
Here are the two of the most common wire fraud scams.
Real Estate Transactions:
Fraudsters use online real estate shopping tools to seek out transactions getting ready to close. They will then hack into an email account and send wire transfer details to unsuspecting buyers.
Fraudsters predominantly exploit their potential victims who freely post details about their lives and personalities on dating sites. These scams will often involve the victim wiring money to the fraudster.
Preventing Child Tax Credit SCAMS
What to Know: Incoming Child Tax Credit Vs. Child Tax Credit SCAMS
Many of our C&F customers will begin receiving Child Tax Credit direct-payments into their accounts, as part of the Federal Government’s American Rescue Plan. Below is further information about these payments and how you can protect yourself from SCAMS.
Beware of unsolicited communication