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Standing Guard Against FraudWe are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure. Electronic and check payment fraud, cyber security and other similar types of fraud have led to large losses and major legal costs to many businesses. Minimize your risk of business check fraud and the chances of having account information compromised with C&F Bank’s business fraud prevention solutions. Learn more |
AlertsImportant message from C&F BankCheck fraud is increasing in all banks across the nation and here in Virginia at an alarming rate. Hear from Matthew Steilberg, Director of Retail Banking on what you can do to protect yourself. If you have any questions or would like to know more about these or other services we offer please contact us here. |
Stay Safe with C&F Fraud Awareness Topics |
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Stay Safe with the C&F Mobile Banking AppAt C&F, we believe that the C&F Mobile Banking App is our customer’s best friend. Paper (i.e. checks, statements) can easily be manipulated by the fraudster, we encourage all of our customer’s to utilize these secure features of our Mobile Banking App: Touch ID and Face ID LoginLogin with your unique fingerprint or facial recognition to avoiding the risk of a password being stolen.Real-Time AlertsCustomize real-time alerts to notify you when transactions are being conducted on your account.Card ControlLock and Unlock your debit card in real-time, if you misplace or fear that it may be stolen.eStatements and Bill PayEliminate risks by signing up for electronic delivery, choosing when you want to receive and view your statements. Pay your bills conveniently all in one place-without sacrificing security.Mobile DepositDeposit checks directly into your account, right at your fingertips with our mobile deposit capability. |
Check Fraud |
Business Check Fraud is On the Rise!Check fraud is a real—and costly—risk.We are proud to serve a wide range of businesses, including not-for-profits, yet all have one thing in common: the threat of fraud. Unfortunately, criminals are actively scheming ways to steal from business accounts and it’s important that we hear from you within 24 hours of a suspected fraudulent item posting to your account or it’s unlikely your funds will be recovered. What is check fraud? Check fraud occurs when a criminal manipulates a legitimate business check for their own benefit OR when the fraudster simply steals the information necessary to create a counterfeit check. Many times, the perpetrator then negotiates the bogus check through an out-of-state bank. Here are a few examples of what this fraud can look like. C&F Bank is dedicated to staying on the cutting edge of fraud detection and protection services and keeping best practices in place. We are working hard to protect your business and you can play an active role, too. Here are steps that you can take to protect your account:
We’re always here to help if you have concerns about fraud, and it’s important that you contact us within 24 hours of a suspected fraudulent item posting to your account or it’s unlikely your funds will be recovered. Please call or visit your local C&F Branch or call our Customer Support Team at 800.296.6246 if you have questions about these tips or the fraud prevention services available to you through C&F Bank. |
Skimming |
SkimmingATM skimming occurs when an unauthorized electronic device is placed on an ATM, scooping information from a bank card’s magnetic strip whenever a customer uses the machine. ATM skimming is a growing criminal activity that some experts believe costs U.S. banks hundreds of millions of dollars annually. How skimming worksThe devices planted on ATMs are usually undetectable by users, as the makers of this equipment have become very adept at creating them, often from plastic or plaster, so that they blend right into the ATM’s façade. The specific device used is often a realistic-looking card reader placed over the factory-installed card reader. Customers insert their ATM card into the phony reader, and their account info is swiped and stored on a small attached laptop or cell phone—or sent wirelessly to the criminals waiting nearby. In addition, skimming typically involves the use of a hidden camera, installed on or near an ATM, to record customers’ entry of their PINs into the ATM’s keypad. There have also been reported instances in which, instead of a hidden camera, criminals attach a phony keypad on top of the real keypad. It records every keystroke as customers punch in their PINs. Skimming devices are installed for short periods of time—usually just a few hours—so they’re often attached to an ATM by nothing more than double-sided tape. They are then removed by the criminals, who download the stolen account information and encode it onto blank cards. The cards are used to make withdrawals from victims’ accounts at other ATMs. How to Avoid being Skimmed
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Wire Fraud |
What is wire fraud?Wire fraud is any event where an individual is tricked into sending money via wire transfer to a fraudster. Wire fraud is one of the fastest growing cybercrimes in the country. Here are the two of the most common wire fraud scams. Real Estate Transactions:Fraudsters use online real estate shopping tools to seek out transactions getting ready to close. They will then hack into an email account and send wire transfer details to unsuspecting buyers.
Romance Scams:Fraudsters predominantly exploit their potential victims who freely post details about their lives and personalities on dating sites. These scams will often involve the victim wiring money to the fraudster.
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Tax Scams |
Preventing Child Tax Credit SCAMSWhat to Know: Incoming Child Tax Credit Vs. Child Tax Credit SCAMSMany of our C&F customers will begin receiving Child Tax Credit direct-payments into their accounts, as part of the Federal Government’s American Rescue Plan. Below is further information about these payments and how you can protect yourself from SCAMS.
Beware of unsolicited communication
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Person to Person Payment Scams |
Person to Person Payment ScamsZelle, the service that allows our customers to instantly send money to their friends and family. The features that make Zelle so useful for customers, also make it irresistible to thieves. At C&F is committed to providing our customers with the best products, but we also must work to educate and keep your accounts safe. These Zelle tips will help better protect you and your accounts. Do not use Zelle to purchase retail products.
Check the username, email and phone number of the person with which you are conducting the transaction.
Always Opt-in for stronger security
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Real-Time Alerts |
Protect your account from fraud with C&F Real-Time AlertsC&F Bank works hard to protect our customer’s accounts from fraud. Over the years we’ve seen instances where fraudulent activity could have been avoided with just a few easy precautionary measures in place. How do we prevent the losses from continuing? Applying C&F Real-Time Alerts to your personal or business account is an easy solution to help detect fraudulent activity. What are Real-Time Alerts? This feature allows you to pre-set alerts to arrive via phone text message, email, or within Online Banking at no charge.
View our Personal Digital Service Guide or Business Digital Service Guide below. This is a printable resource that gives step-be-step instructions on how to add Real-Time Alerts to your personal or business account. Personal Digital Service Guide Business Digital Service Guide Of course, if you need further assistance in adding C&F Real-Time Alerts to your account, please give us a call at 800.296.6246 or visit one of our locations and a C&F Bank representative would be happy to help you get them set up. |